What’s New at Shopify?

POS staff now have enhanced visibility into return processes and better tools for managing unfulfilled orders. When viewing order details, staff can now see which items are currently involved in in-progress returns, providing clarity for customer service interactions.

A new dedicated flow also allows staff to cancel and refund unfulfilled items directly from the order view, streamlining operations and ensuring accurate inventory management. Enhanced timeline events now show exact fulfillment quantities and return statuses.

Learn more about processing returns in Shopify POS.