What’s New at Shopify?

Starting February 19, 2025, the Inbox in Shop App will be discontinued. Shop app users will no longer be able to chat directly with merchants through the Shop app. Merchants will no longer see the options to use Shop chat in the Shopify Inbox sales channel. Additionally, merchants will not be able to access existing chats with customers initiated in the Shop App, however they will have continued access to chats with customers initiated in their online store. We're working on rebuilding our inbox functionality as part of upcoming platform enhancements.