October 31, 2023

Structured return reasons

Capturing data about why customers are returning products can provide a lot of valuable insight into your product offering and product performance. That's why we've added structured return reasons to the return workflow to improve data capture on in-store returns, and help merchants gain insight on product issues, customer preferences, and return inefficiencies.

Now staff can now select from a static list of return reasons when performing a return. To capture additional return details, staff can add a note directly in POS for each line item.

Learn more about the return reasons in the Shopify Help Center.