SMS Support in Shopify Chat
Today we released SMS support in Shopify Chat. If you're using Shopify Chat for live chat on your online store, then customers now have the option to receive a response through SMS instead of waiting for a response in the chat. This way, you can respond to a question even after the customer has left your online store.
SMS support is available for use with customer phone numbers in the United States and Canada. There is no cost to sellers, but messaging and data rates might apply for the customer receiving the SMS message.
Learn more about SMS support in Shopify Chat from the Shopify Help Center.