What’s New at Shopify?
July 15, 2021
Shopify Ping and Shopify Chat have relaunched as Shopify Inbox
Shopify Ping and Shopify Chat have relaunched as Shopify Inbox. Now you can set up messaging for your online store, manage your FAQs, automated messages, chat appearance, and more right from your admin.
You’ll still use the Shopify Inbox mobile and web apps (formerly Ping) to view and respond to your customer messages from anywhere, anytime.
With this update, it’s even easier to manage customer conversations and sell more over chat.
- New conversation metrics help you understand how many chats convert to sales so you can plan for growth
- Never miss an opportunity to connect with a customer - now you can always continue the conversation over email or SMS even after they’ve left the live chat
- Connect with more customers on more channels like Instagram (coming soon)
Learn more about Shopify Inbox in the Shopify Help Center.