March 28, 2023

Ship to customer orders in POS: Customer email now required

Ship to Customer Orders in POS now require the customer’s email address to submit the order. If a required field, such as customer email address, is blank when the Ship to Customer Order is submitted, staff will be redirected to fill all necessary fields before the order can be submitted.

With this update, Ship to Customer Orders will now consistently capture the customer’s email address associated with the order. The provided customer email is a point of contact for retailers to provide customers with important order updates and a positive customer experience. It is not an opt-in for marketing purposes.

Learn more about [Ship to Customer Orders] in the Shopify Help Center.