What’s New at Shopify?

Self-serve returns are now available for B2B (business-to-business) orders. This builds on the existing feature for DTC (direct-to-consumer) orders, allowing your customers to initiate returns directly through their customer accounts. With this change, the returns experience is unified across both types of orders, helping to streamline the return process and enhance customer satisfaction.

Learn more about how to enable self-serve returns in the Shopify Help Center.