February 28, 2024

Retain more revenue with built-in exchanges on Shopify

New release: We've just released exchanges for online orders, available to all merchants. You can now seamlessly create, track and manage exchanges from your Shopify admin, helping you maximize revenue retention. Offer exchanges across your entire product catalog and easily track and report on fees associated with returns, providing flexibility during the returns experience.

If you are a Plus merchant, you will receive access to this feature through test drive, giving you the opportunity to test systems and train staff before exchanges is rolled out to your development and production stores. Since this feature impacts the financial accounting of returns in third-party and custom apps, we encourage you to review how returns and exchanges are accounted for. For more information about these platform changes see the Developer Changelog.

Learn more about exchanges in the Shopify Help Center.