April 25, 2023

Refund to an existing gift card

During the return process, staff can now refund the product or order value to an existing physical or digital gift card. Reloadable gift cards simplify gift card management for staff and customers by reducing the number of gift cards issued per customer, reducing costs related to issuing physical gift cards, and acts as store credit for future transactions.

To improve refund details and clarity, the printed refund receipt format has also been updated.

Learn more about using gift cards with Shopify POS in the Shopify Help Center.