What’s New at Shopify?

Retail staff now have a dedicated refunds screen during the return and exchange checkout, designed to improve accuracy and revenue retention in the refund process.

With this new screen, staff are no longer defaulted to the original payment method for refunds. Instead, they are presented with revenue-retaining options such as issuing a gift card or store credit directly from the refund flow. This screen also allows staff to accurately direct refunds or gift cards to the correct recipient—crucial for preventing errors like refunding to the original buyer instead of the intended recipient, especially for gifted orders.

With this update:

• Staff can more easily promote revenue-retaining options to buyers, instead of always refunding to the original payment method.
• Misdirected refunds—such as accidentally issuing refunds to the original buyer’s credit card or sending digital gift cards to the wrong email due to pre-populated fields—are eliminated.

Learn more about processing refunds in POS.