What’s New at Shopify?

You can now see richer customer context such as the customer's profile, order history, and their order details without navigating away from a conversation. This helps you to get a better understanding of your customers right away so that you can provide a more personalized experience and faster response times.

If you need to include another a teammate in the conversation, or add more context about a conversation, you can also create an internal note. Learn more about customer context in the Shopify Help Center.