July 25, 2022

Provide a better shopper experience with richer customer context in Shopify Inbox

You can now see richer customer context such as the customer's profile, order history, and their order details without navigating away from a conversation. This helps you to get a better understanding of your customers right away so that you can provide a more personalized experience and faster response times.

If you need to include another a teammate in the conversation, or add more context about a conversation, you can also create an internal note. Learn more about customer context in the Shopify Help Center.