January 24, 2023

Oversell warning and confirmation

When an item is sold out or committed to another order and that item is added to the cart, a warning message will appear to notify sales staff that some items are not available to sell. Staff can decide to complete the sale by confirming they wish to sell the item anyway or go back to the cart for more actions like Save cart, create a Ship to customer order or remove the item from the cart.

We know making the sale no matter what is a top priority. Using inventory states, staff can determine the quantities of items that are committed to other orders, available for pick up at another location or incoming on purchase orders or transfers. This extra layer of inventory data gives staff options to reduce overselling items while maintaining a positive experience for shoppers.

Learn more about the new oversell warning and inventory states in the Shopify Help Center.