June 20, 2022

New Exchanges Workflow

The exchange workflow now allows multiple returns or exchanges on previously exchanged orders. Available now for iOS and Android, the new exchanges workflow no longer creates a new order when you process an exchange. Now, both the original order and exchanged items are reflected in a single order. With unlimited exchanges on a single order, staff can now access all the exchange and return order history in a single view.

The refund to gift card workflow has now also been updated. When you refund to a gift card during a return or exchange, the gift card is added to the original order instead of a new order. You can now assign or send gift cards to any customer, either the same or different from the original order.

Learn more about the updates to exchanges in the Shopify Help Center.