January 20, 2023

Improved backup shipping rates to avoid blocked checkouts

Occasionally, third party shipping apps might experience downtime, during which they won't return rates within the timeout. This can lead to a loss of sales because checkouts get blocked and customers cannot place their orders.

To close this experience gap and protect your checkout, backup shipping rates are now displayed to customers. If Shopify-powered backup rates do not meet your business needs, you can customize backup shipping rates for each delivery profile and shipping zone using order value or item weight conditions.

Customize backup shipping rates from your Shipping and delivery settings.

Learn more about backup shipping rates on the Shopify Help Center.