What’s New at Shopify?

Flow now has more tools for workflows that manage orders involving returns. These include triggers for different return statuses, an action for cancelling returns, and templates for common use cases.

In addition to Refund created, new triggers have been added to support additional return activities, including:, Return approved, Return cancelled, Return closed, Return declined, Return reopened, and Return requested.

A new Cancel return action can help manage returns, such as when buyers do not send products back.

Several new templates make it easy to get started when automating return workflows:
* Release fulfillment hold on exchange items once the return is closed: When a return is closed, check if there is an outstanding balance on the order. If there is no order balance, release the exchange items.
* Cancel inactive returns: Automatically cancel a return that has not been refunded or restocked within a certain period of time.
* Get notified on Slack when a customer requests a return: Receive a customizable slack notification when a customer submits a return request from their account.

For more information about Flow, visit the documentation. For questions and feedback, visit the Shopify community.