February 26, 2024

Collective users can now delete a connection

Collective suppliers and retailers can now delete a connection if they decide to end a business partnership that no longer meets their needs.

Deleting a connection breaks the link between your Shopify stores, and sends them an email. Before deleting your connection, contact your supplier or retailer to discuss any payments owed for fulfilled orders, and to agree on how you’ll handle any unfulfilled orders.

Retailers should be mindful that inventory will be set to 0 for all products imported from the deleted supplier. No new orders can be created with them, and order syncing will stop.

Payments for fulfilled orders won’t be affected, and refunds can still be processed.

Visit the help center to learn more about deleting suppliers and deleting retailers, including how to handle payments after a partnership ends.