March 01, 2022

Changes to SMS notifications

Starting June 30, 2022, SMS notifications sent by your business through Shopify will default to a non-customizable template.

This means that any copy edits applied to transactional text messages – such as the order confirmation SMS – will revert to their original format, such as shown below.

Hi {Jane}, thanks for your purchase of {Snowboard} from {Snowdevil}. {We’re getting your order ready for delivery. We’ll notify you when it ships}. View order<

Note that the {variables} will change based on the order details, store name, and the method of delivery (pickup or shipping).

Learn more about SMS notifications from the Shopify Help Center.