March 24, 2023

Changes to payout logic on Shopify Markets Pro for refunds

We've introduced changes to the payout logic for refunded orders in Shopify Markets Pro.

If an order is refunded before the order is fulfilled Shopify Markets Pro will no longer withhold taxes and duties collected for said order on payout as the funds were never used. The full amount paid will continue to be returned to buyers.

Additionally, orders refunded before fulfillment will no longer be labeled as pending.

Merchants currently using Shopify Markets Pro that have orders that meet these conditions will see funds added to their next payout to account for duties and taxes that were previously withheld.

Learn more about Shopify Markets Pro in the Shopify Help Center.