What’s New at Shopify?

We've just released an automated flow for customers to get the status of their recent orders using Shopify Chat on your online store. ?

This new feature allows customers to provide their order number and email address and receive an automated response that includes the fulfillment status of their order, and a tracking link or order status link.

In Ping you will see these conversations as automated messages in your inbox, and you will be notified if the customer sends a follow-up message and needs further assistance.

This feature is enabled for all users of Shopify Chat.

Learn more about automated order lookup in the Shopify Help Center.