May 08, 2024

Add exchange products and return fees during the return approval process

Update: Merchants can now easily add exchange products when approving return requests, in instances where buyers indicate they want an exchange. Additionally, merchants can also add return shipping and restocking fees during the return approval process. Fees will automatically apply to the return balance.

This enhancement allows you to streamline the return and exchange experience, and accurately account for fees, providing a more seamless process for both your customers and business.

Learn more about managing customer self-serve returns in the Shopify Help Center.